Privacy Policy

Privacy Policy
Welcome to Imagine, the online and mobile service of (“Imagine,” “we,” or “us”). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our visual communication platform (the "Service"), and your choices about the collection and use of your information. Capitalised terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Use. If you do not want your information processed in accordance with this Privacy Policy in general or any part of it, you should not use our Service. This policy applies to all users of the Service, including, but not limited to users of our Developer Portal.


1. Information we collect
We collect the following types of information about you:

(a) Information you provide us directly
We may ask for certain information when you register for an account or correspond with us (such as your first and last names and email address).
We also collect any messages you send us through the Service, and may collect information you provide in User Content you post to the Service (such as text and photos you upload to use in your designs). We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service.
If you don’t provide your personal information to us, you may not be able to access or use our Service or your experience of using our Service may not be as enjoyable.
(b) Information we receive from third-party applications
We may receive information about you from third parties. For example:

If you access the Service through a third-party connection or log-in, e.g., Facebook, Google, and Discord Connect, we may receive information such as the user ID associated with your account.
You may also unlink your third-party account from the Service by adjusting your settings on the third-party service.
We could receive data from third-party applications if you choose to integrate these to enhance your workflow, share to social media, or incorporate elements into your designs.
(c) Information we receive from other third parties
We obtain information through sources like public domains, social media platforms, and data providers.
We use this to understand your profile and interests for personalized services.
You can opt out of Imagine collecting more data about you from third-party providers here.
(d) Information we collect from you automatically
We collect analytics data to help us measure traffic and usage trends for the Service.

(e) Cookies information
We use cookies to enhance your navigation through the site, remember your preferences, and improve the user experience.
For more information on our use of cookies, please read our Cookies Policy.
(f) Log file information
We collect information such as your web request, browser type, referring/exit pages and URLs, and how you interact with links on the Service.
(g) Clear gifs/web beacons information
We use these to anonymously track online usage patterns and track which emails are opened by recipients.
(h) Device identifiers
We collect information such as the Android Advertising ID and iOS Advertising Identifier.
(i) Location data
We collect location data to understand where our users are located and to localize and personalize content.
(j) Content within your account
We receive content that you create within the Imagine Platform, such as designs, images, and videos.

2. How we use your information
We use the information we collect for various purposes, such as:

Providing you with the Service.
Data analytics and predictive analysis to improve our Service.
Communicating with you about the Service.
Promoting and driving engagement with the Imagine Service.
Improving the Service based on user engagement.
Serving personalized advertising.
Ensuring customer happiness by resolving issues.
For security measures.
For matters that you have consented to.
Troubleshooting and improving the Service based on errors and user experience.

3. Sharing your information
(a) How we share your information
We share your information with third-party service providers for the purpose of providing the Service.
Details on how you can share your User Content, like public posts on social media.
(b) Sharing in connection with business transactions
Your information may be transferred as part of business deals like mergers or acquisitions.
(c) Sharing with authorities
We may share your information in accordance with our Terms and Conditions, or as required by law.

4. Advertising
Imagine partners with third-party ad servers and platforms to deliver personalized ads and measure their effectiveness.

5. How we transfer, store and protect your data
We transfer and store your data securely and in line with applicable laws.

6. Keeping your information safe
Imagine uses safeguards to protect your information.

7. Your choices about your information
You control your account information and settings.
Opt-out of receiving marketing messages and control your tracking technologies preferences.
Rights in respect of your information for certain geographies.

8. How long we keep your information
We retain your information for a commercially reasonable time for legal and audit purposes.

9. Links to other websites and services
We are not responsible for third-party websites or services linked to or from our Service.

13. Changes to this Policy
We may update this policy and will notify you of significant changes.

14. How to contact us
If you have questions or complaints regarding this Privacy Policy or the Service:


Refund Policy
There are no refunds and subscription will be stopped upon the cancellation of your product. Your product will be available until your payment cycle ends.

Discontinuation of Services
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

Paid Accounts
If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You’re responsible for all applicable taxes, and we’ll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.

Service Credits
You can pay for some Services in advance by purchasing service credits. All service credits are subject to our service credit terms.

You can cancel your paid subscription at any time. Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.

We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days’ notice, and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase. Please be informed that if an alternative refund option other than the one set out in this Refund Policy (such as a free trial option), is presented to you during the checkout process, you will not be eligible for a refund under this Refund Policy.

Contact Us
If you have any questions or suggestions about Refund Policy, don’t hesitate to contact us via


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